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Community Oriented Policing Customer Service Survey

The Albany Police Department asks for your help as we strive to provide quality customer service. We request your assistance in evaluating how well we are doing. Please take a few moments to download our half-page survey and provide information on your most recent experience with the Albany Police Department.  Information on where to mail or drop off the survey is on the form.

YOUR OPINION MATTERS TO US (Tell us what you think)

ALBANY POLICE DEPARTMENT

 Chief John Proctor

Deputy Chief Nathaniel Clark, Uniform Bureau

HOW DO YOU RATE OUR SERVICES?

 

1. What was the nature of your interaction with the Police Department?
Business conducted:     Date/Time:

2. Based upon your most recent service, how would you rate your overall
satisfaction with us?
Excellent     Good    Average    Fair    Poor

3. Do you feel that our response time was:
less than expected    reasonable    too long

4. How often do you interact with the Albany Police Department?
weekly    monthly    1-3 times a year    4-6 times a year    Other

5. How would you rate our performance in the following areas?
 

Exceeded my expectation 

 Met my expectation  Did not meet my expectation 
Employee(s) cared about and understood
my needs and concerns 		      
Service delivery was in a timely manner      
Employee(s) was able to assist or direct
me to appropriate source(s) 		      
Employee(s) was courteous and friendly       
Employee(s) was experienced, knowledgeable
and well-informed 		      
Incident was handled in a professional manner       
Accessibility (facility, staff, hours of operation)       

Comments/Recommendations:

6. Please provide suggestions or comments for ways we can better serve your needs and/or improve our services to the public.

7. We strive to give our customers exceptional services everyday. If you have received services that were beyond your normal expectations – we would like to hear about it.

Name of Employee(s):

Date of Service:

YOUR NAME, ADDRESS AND PHONE NUMBER WILL REMAIN CONFIDENTIAL

Name:

Address:

Daytime Phone:

Thank you for taking the time to share your thoughts!